Privacy Policy
Effective Date: February 12, 2026
1. Introduction
Welcome to Missing Link Consulting Limited. We respect your privacy and are committed to protecting your personal data. This policy outlines how we handle information collected through our website and training/consulting services. Because we do not engage in e-commerce, we do not collect financial or payment card information directly through our site.
2. Information We Collect
We collect information that you voluntarily provide to us when you express interest in our consulting services or training programs. This includes:
Contact Data: Name, business email address, phone number, and job title.
Inquiry Data: Information regarding your company’s sales challenges or training needs provided via contact forms and newsletter sign up.
Technical Data: IP address, browser type, and usage patterns collected via cookies to improve website performance.
3. How We Use Your Information
We use your data strictly for professional purposes:
To respond to your inquiries and provide tailored proposals.
To deliver training materials and project updates.
To send occasional newsletters or industry insights (which you can opt out of at any time).
To improve our website functionality.
4. Training and Coaching Data
In the course of providing consulting and training services, we may process information regarding our clients’ employees (“Delegates”).
Source of Data: This data is typically provided by the employer or collected during live coaching sessions, workshops, or assessments.
Types of Data: This may include names, professional roles, sales performance metrics, and recorded role-play sessions for coaching feedback.
Our Role: For the purposes of privacy laws, Missing Link Consulting Limited acts as a Data Processor regarding this information. The employer remains the Data Controller.
Confidentiality: We treat all delegate performance data as strictly confidential and use it solely to deliver the contracted training services and to report progress to the client organisation.
5. Data Sharing and Disclosure
We do not sell your data. We only share information with third parties in the following limited circumstances:
Service Providers: Trusted partners who assist in our operations (e.g., email hosting or CRM software).
Legal Requirements: If required by law or to protect our legal rights.
6. Data Security
We implement industry-standard security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to employees and partners who have a legitimate business need to know.
7. Your Rights
Depending on your location, you may have the following rights:
Access: Request a copy of the data we hold about you.
Correction: Ask us to fix inaccurate information.
Deletion: Request that we erase your personal data.
Opt-out: Unsubscribe from any marketing communications.
8. Contact Us
For any questions regarding this policy, please contact us at:
Email: enquiries@missinglinkconsulting.co.uk
Address: The Old Bakery, Wantage Rd, Great Shefford, Hungerford, RG17 7DB.
